If it’s a personal email address, usually your email provider will be one of a handful of major platform providers (see table below “Major UK Email Platforms”).

They may also be able to confirm your password directly. They will usually be able to tell you the website address (“URL”) for webmail.

If it’s a business email address, speak to your business IT person or IT support provider.

However, you’ll usually be in one of these categories: Obviously, it helps to know your email provider.

This allows you to browse your email directly without having to set up an app (such as Apple Mail or Outlook) on your computer. “Webmail” is simply a website, provided by your email service provider. Obviously, a successful login to the email provider’s system confirms that the password you have on file is accurate. The basic trick is to log into the email provider’s webmail service to verify the password you’re trying is definitely 100% correct. This is slightly harder to troubleshoot because everybody will use one of several hundred different common email providers. After restarting, check whether the email password prompt has now disappeared.Ģ – Check whether your email password has actually changed It’s easy for inexperienced users to simply close the Mail window and not fully quit the app. This sounds like overkill, but it guarantees Apple Mail has been fully quit and reopened. If you definitely have internet access, restart your Mac from the Apple menu (top left of screen) > Restart. That way you know that the browser isn’t loading up a previously-saved page and must therefore have internet access. A particularly good test is to perform a Google search for something very random. The easiest way for most users to check their internet connection is to try loading up any website. Apple Mail seems to always assume this is a password problem, instead of checking first whether the internet connection is actually working. This is because it’s unable to make a successful connection to the email service provider. If your internet connection drops out, even just temporarily, Apple Mail will often ask for a password. Strangely enough this is the most common cause of Apple Mail asking repeatedly for a password.

Out of office on mac mail